1. Introduction
SecureLife Fincorp ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our insurance services.
We comply with applicable data protection laws including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
2.1 Personal Information
- Full name, date of birth, and gender
- Contact information (email, phone number, address)
- Identity documents (PAN, Aadhaar, passport)
- Financial information for premium payments
- Health information (for health-related insurance)
- Employment details and income information
2.2 Technical Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
- To process and underwrite insurance applications
- To administer and manage your insurance policies
- To process claims and payments
- To communicate with you about your policies and services
- To comply with legal and regulatory requirements
- To detect and prevent fraud
- To improve our products and services
- To send promotional communications (with your consent)
4. Information Sharing
We may share your information with:
- Insurance Partners: Underwriters and reinsurers for policy issuance and claims
- Service Providers: Third parties who assist with our operations
- Regulatory Bodies: IRDAI and other government authorities as required
- Legal Requirements: When required by law or legal process
- Business Transfers: In the event of merger, acquisition, or sale
5. Data Security
We implement robust security measures to protect your personal information:
Encryption
SSL/TLS encryption for data in transit
Access Control
Role-based access to sensitive data
Monitoring
24/7 security monitoring and audits
Secure Storage
Data stored in secure, encrypted databases
6. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Withdrawal of Consent: Withdraw consent for marketing communications
- Data Portability: Request transfer of your data
7. Cookies Policy
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Enable certain website functionalities
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For insurance policies, we typically retain records for 8 years after policy termination.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:
Email: privacy@securelifefincorp.com
Phone: +91 98765 43210
Address: Data Protection Officer, SecureLife Fincorp, Mumbai, Maharashtra, India
13. Grievance Redressal
In accordance with Information Technology Act 2000 and rules made thereunder, if you have any grievance with respect to processing of your information, you may contact our Grievance Officer at grievance@securelifefincorp.com. We will address your concerns within 30 days of receiving your complaint.